如何巧妙地與客戶進行郵件往來？客戶久久不回復(fù)，怎樣主動跟進？跨境電商的日常商務(wù)英語郵件參考模板給大家整理好了~快學(xué)習(xí)起來！

1.合并支付及修改價格的操作郵件模板

Dear X, If you would like to place one order for many items, please first click "add to cart", then "buy now", and check your address and order details carefully before clicking "submit". After that, please inform me,and I will cut down the price to US$XX. You can refresh the page to continue your payment. Thank you. If you have any further questions, please feel free to contact me.

親愛的X：如果您想訂購多個商品，請先單擊“添加到購物車”，然后單擊“立即購買”，并在單擊“提交”之前仔細(xì)檢查您的地址和訂單詳細(xì)信息。之后，請通知我，我會把價格降到XX美元。您可以刷新頁面以繼續(xù)付款。非常感謝。如果您還有任何問題，請隨時與我聯(lián)系。

2.提醒買家盡快付款郵件模板

Dear X, We appreciated your purchase from us. However, we noticed you that haven't made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item. If you have any problems making the payment, or if you don't want to go through with the order, please let us know. We can help you to resolve the payment problems or cancel the order. Thanks again! Looking forward to hearing from you soon.

親愛的X：感謝您向我們購買。然而，我們注意到你方尚未付款。這是一個友好的提醒，提醒您盡快完成付款交易。即時支付非常重要；你越早付款，你就能越早拿到物品。如果您在付款方面有任何問題，或者如果您不想完成訂單，請告知我們。我們可以幫助您解決付款問題或取消訂單。再次感謝！期待盡快收到您的來信。

3.已發(fā)貨并告知買家郵件模板

Dear X, Thank you for shopping with us. We have shipped out your order (order ID:xxx) on (Feb.10th by EMS.) The tracking number is xxx. It will take 5-10 workdays to reach your destination, but please check the tracking information forupdated information. Thank you for your patience! If you have any further questions, please feel free to contact me.

親愛的X：謝謝你和我們一起購物。我們已于（2月10日）用特快專遞寄出您的訂單（訂單編號：xxx）追蹤號碼是xxx。到達目的地需要5-10個工作日，但請查看跟蹤信息以獲取最新信息。謝謝你的耐心！如果您還有任何問題，請隨時與我聯(lián)系。

4.買家希望提供樣品，公司不支持郵件模板

Dear X, Thank you for your inquiry; Iam happy to contact you. Regarding your request, I am very sorry to inform you that we are not able to offer free samples. To check out our products we recommend ordering just one unit of the product (the price may be a little bit higher than ordering by lot). Otherwise, you can order the full quantity. We can assure the quality because every piece of our product is carefully examined by our working staff. We believe trustworthinessis the key to a successful business. If you have any further questions, please feel free to contact me.

親愛的X，感謝您的詢問；我很高興與你聯(lián)系。關(guān)于您的要求，我很抱歉地通知您，我們無法提供免費樣品。要查看我們的產(chǎn)品，我們建議只訂購一個產(chǎn)品單元（價格可能比批量訂購略高）。否則，您可以訂購全部數(shù)量。我們可以保證質(zhì)量，因為我們的每一件產(chǎn)品都經(jīng)過我們的工作人員仔細(xì)檢查。我們相信，誠信是企業(yè)成功的關(guān)鍵。如果您還有任何問題，請隨時與我聯(lián)系。

5.斷貨郵件模板

(out of stock) Dear X, We are sory to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well You can click on the following link to check them out. Please let me know for any further questions. Thanks. Best Regards, (Your name)

（缺貨）親愛的X：我們很抱歉地通知您，該商品目前缺貨。我們會聯(lián)系工廠，看看他們什么時候可以再次使用。此外，我們還想向您推薦其他一些款式相同的商品。我們希望你也喜歡它們，你可以點擊下面的鏈接查看它們。如有任何進一步的問題，請告訴我。謝謝向您問好（您的名字）

6.催促下單，庫存不多郵件模板

Dear X, Thank you for your inquiry. Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you! Best regards

親愛的X，感謝您的詢問。是的，我們有這種商品的存貨。你想要多少？現(xiàn)在，我們只剩下X多個X色。由于它們很受歡迎，該產(chǎn)品很有可能很快就會售罄。請盡快下訂單。謝謝！順致敬意。

7.回應(yīng)買家砍價郵件模板

Dear X, Thank you for your interests in my item. I am sorry but we can't offer you that low price you asked for. We feel that the price listed is reasonable and has been carefully calculated and leaves me limited profit already. However, we'd like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off. Please let me know for any further questions. Thanks.

親愛的X，感謝您對我的商品感興趣。很抱歉，我們不能提供你所要求的那么低的價格。我方認(rèn)為所列價格合理，經(jīng)過仔細(xì)計算，利潤有限。不過，我們想給你一些批量購買的折扣。如果您的訂單超過X件，我們將給您xx%的折扣。如有任何進一步的問題，請告訴我。謝謝！

8.常用外貿(mào)縮寫詞

REF=reference參考

PI-proforma invoice形式發(fā)票

Cl=commercial invoice商業(yè)發(fā)票

INV=invoice發(fā)票

S/C=sales contract銷售合同

S/O-sales order銷售訂單

P/L-packing list裝箱單

POA= power of attorney授權(quán)書

B/L-bill of lading提單

HBL-house bill of lading主提單

CO-certificate of origin原產(chǎn)地證

ETD=estimated time of departure預(yù)計開航時間

ETA-estimated time of arrival預(yù)計到達時間

CY to CY=container yard to container yard堆場到堆場

LCL=less than container loaded拼柜出貨

FCL-full container loaded整柜出貨

BAL-balance余款

AMT=amount總額

Approx=approximate大約

T/T=telegraphic transfer電匯

CTN=carton紙箱

PKG-package包裝

PCS=piece個數(shù)

BG-bag袋

PCS/CTN每箱個數(shù)

QTY=quantity數(shù)量

WT-weight重量

N.W.=net weight凈重

G.W.-gross weight毛重

MT M/T=metric ton公噸

CBM=cube meter立方

EA-each每個，各

MOQ-minimum order quantity最少起訂量

S/M=shipping mark嘜頭（裝船標(biāo)記）

N/M=no mark空白嘜頭

W=with包含

W/O-without沒有

IMP=import進口

EXP=export出口

來源：捷匯通